You know what the problem is. Facility Management is all alone and by itself and no touch points are really communicating with each other. The Parking Management system is not talking to the Visitor Management System, the Visitor Management System is not talking to the Turnstile, the Turnstile is not talking to Elevators, and no one of them is talking to some 30+ standalone checklist and in the case of Multi-tenancy luxury buildings, all of them are not talking to the tenants.
Communication by it’s very virtue is powerful and solves all the problems or complexities, however, Facility management until now is all alone, all it’s functions / units are not talking to each other resulting purely in higher cost, lower productivity and unsatisfied clients and not so happy tenants.
We have to connect all the touch points and for that to really happen integrated Facility Management needs to be reshaped into a Connected Facility Management.
Integrated Facility Management became a new normal some years ago where the intent was that all the departments must communicate with each other without lag so the facilities could be managed more efficiently without going into an operational hazard. It is by virtue of bringing every task under one single roof to avoid confusion and to be less dependent on other vendors.
Even though Integrated Facility Management has worked in the favour of the client a bit but technology was largely ignored and that basically led to a poor client experience and wastage of a lot of resources along with a lot of operational expenditures of many items that would have been reduced if technology could help in taking right decision at the right time to boost decision making and improve the over all client experience.
So now we have to eliminate Integrated Facility Management and vote for Connected Facility Management where in:
And all the touch points should speak with each other to foster the accurate decision making that helps the client flourish and prosper.
Unless you allow all the touch points to speak with each other and bring about a value added change the entire building will won’t speak the same language and resulting in the operation hazards.